Protection of personal data according to the RGPD:

Doxel Petcare, S.L., in application of current regulations on the protection of personal data, informs that the personal data collected through the forms on the Website:, are included in the automated files specific to users of Doxel Petcare, S.L.

The automated collection and processing of personal data is intended to maintain the business relationship and perform information, training, advice and other activities of Doxel Petcare, S.L.
These data will only be transferred to those entities that are necessary for the sole purpose of fulfilling the aforementioned purpose.
Doxel Petcare, S.L. adopts the necessary measures to guarantee the security, integrity and confidentiality of the data in accordance with the provisions of Regulation (EU) 2016/679 of the European Parliament and of the Council, of April 27, 2016, regarding the protection of natural persons regarding the processing of personal data and the free movement of the same.
The user may at any time exercise the rights of access, opposition, rectification, cancellation, limitation and portability recognized in the aforementioned Regulation (EU). The exercise of these rights can be done by the user himself via email to: or at the address: Calle Fernando el Santo 27, 2-A, C.P.
28010 – Madrid (Madrid).

The user declares that all the information provided by him is true and correct, and undertakes to keep it updated, communicating the changes to Doxel Petcare, S.L.

Purpose of the processing of personal data:

For what purpose will we process your personal data?

At Doxel Petcare, S.L., we will process your personal data collected through the Website:, with the following purposes:
1. Comply with the company’s commercial, labor, corporate and accounting obligations.
2. Provide their services in accordance with the particular needs of the clients, in order to fulfill the contracts signed by it.
3. Sending commercial information and newsletters about new services offered on the web and in the sector.
4. Comply with the internal processes of the company regarding the administration of suppliers and contractors.
5. The process of filing, updating of systems, protection and custody of information and databases of the company.
6. Acquire the products offered through the website.
7. Send promotional information electronically.
8. Provide the information requested by the user through the contact form.

We remind you that you can oppose the sending of commercial communications by any means and at any time, by sending an email to the address indicated above.
The fields of said records are mandatory to fill in, making it impossible to carry out the stated purposes if these data are not provided.

How long are the personal data collected kept?

The personal data provided will be kept as long as the commercial relationship is maintained or you do not request its deletion and during the period for which legal responsibilities for the services provided may arise.


The treatment of your data is carried out with the following legal bases that legitimize it:
1. The request for information and / or the contracting of the services of Doxel Petcare, S.L., whose terms and conditions will be made available to you in any case, prior to any eventual contracting.
2. Free, specific, informed and unequivocal consent, while we inform you by making this privacy policy available to you, which after reading it, if you agree, you can accept by means of a declaration or a clear action Affirmative, such as marking a box provided for this purpose.
In the event that you do not provide us with your data or you do so in an erroneous or incomplete way, we will not be able to attend to your request, making it completely impossible to provide you with the requested information or carry out the contracting of services.


The data will not be communicated to any third party outside Doxel Petcare, S.L., except legal obligation.

Data collected by users of the services

In cases where the user includes files with personal data on shared hosting servers, Doxel Petcare, S.L. is not responsible for the breach by the user of the RGPD.

Data retention in accordance with the LSSI

Doxel Petcare, S.L. informs that, as a data hosting service provider and pursuant to the provisions of Law 34/2002 of July 11 on Services of the Information Society and Electronic Commerce (LSSI), it retains for a maximum period of 12 months the essential information to identify the origin of the data hosted and the time when the service was started. The retention of this data does not affect the secrecy of the
communications and may only be used in the framework of a criminal investigation or for the safeguarding of public safety, making themselves available to judges and / or courts or the Ministry that so requires.
The communication of data to the State Forces and Bodies will be made in accordance with the provisions of the regulations on protection of personal data.

Intellectual property rights

Doxel Petcare, S.L. is the owner of all copyrights, intellectual and industrial property, “know how” and all other rights related to the contents of the website and the services offered therein, as well as the programs necessary to its implementation and related information.
Reproduction, publication and / or non-strictly private use of the contents, total or partial, of the website is not allowed without prior written consent

Intellectual property of the software

The user must respect the third party programs made available by Doxel Petcare, S.L., even if they are free and / or publicly available.
Doxel Petcare, S.L. You have the necessary exploitation rights and intellectual property of the software.
The user does not acquire any right or license for the contracted service, on the software necessary for the provision of the service, nor on the technical information for monitoring the service, except for the rights and licenses necessary for the fulfillment of the contracted services and only for the duration of the same.
For any action that exceeds the fulfillment of the contract, the user will need written authorization from Doxel Petcare, SL, the user is prohibited from accessing, modifying, viewing the configuration, structure and files of the servers owned by Doxel Petcare, SL, assuming civil and criminal liability derived from
any incident that may occur in the servers and security systems as a direct consequence of negligent or malicious action on your part.

Intellectual property of the hosted content

The use contrary to the legislation on intellectual property of the services provided by Doxel Petcare is prohibited.
S.L. and, in particular of:
• The use that is contrary to Spanish law or that infringes the rights of third parties.
• The publication or transmission of any content that, in the opinion of Doxel Petcare, S.L., results
violent, obscene, abusive, illegal, racial, xenophobic, or defamatory.
• Cracks, serial numbers of programs or any other content that violates the rights of the
third party intellectual property.
• The collection and / or use of personal data of other users without their express consent or
contravening the provisions of Regulation (EU) 2016/679 of the European Parliament and of the Council,
April 27, 2016, regarding the protection of individuals with regard to the treatment of
personal data and their free circulation.
• The use of the domain’s mail server and email addresses for sending
spam email.
The user has full responsibility for the content of its website, the information transmitted and stored, the
hypertext links, third party claims and legal actions regarding intellectual property,
third-party rights and protection of minors.
The user is responsible regarding the laws and regulations in force and the rules that have to do with the
operation of the online service, electronic commerce, copyrights, maintenance of public order, as well as
universal principles of Internet use.
The user will indemnify Doxel Petcare, S.L. for the expenses generated by the imputation of Doxel Petcare, S.L. in
any cause whose responsibility was attributable to the user, including legal defense fees and expenses, including
in the case of a non-final judicial decision.

Protection of hosted information

Doxel Petcare, S.L. makes backup copies of the content hosted on its servers, however it is not responsible for the loss or accidental deletion of data by users. Likewise, it does not guarantee the full replacement of the data deleted by users, since the aforementioned data could have been deleted and / or modified during the period of time since the last backup.
The services offered, except for the specific backup services, do not include the replacement of the contents kept in the backup copies made by Doxel Petcare, S.L., when this loss is attributable to the user; In this case, a rate will be determined according to the complexity and volume of the recovery, always with the prior acceptance of the user.
The replacement of deleted data is only included in the price of the service when the loss of content is due to causes attributable to Doxel Petcare, S.L ..

Commercial communications

In application of the LSSI. Doxel Petcare, S.L. will not send advertising or promotional communications by email or other equivalent electronic means of communication that have not previously been requested or expressly authorized by their recipients.
In the case of users with whom there is a prior contractual relationship, Doxel Petcare, S.L. You are authorized to send commercial communications regarding products or services from Doxel Petcare, S.L. that are similar to those that were initially contracted with the client.
In any case, the user, after proving his identity, may request that no more commercial information be sent to him through the Customer Service channels.